PERSONALISED ASSESSMENTS FOR EVERY CHILD
OUR GUIDING PRINCIPLES
1.
We maintain a high level of professionalism without ever becoming impersonal or remote. As a client, you can communicate quickly and directly with anyone you need, whether it’s your therapist(s), your area's team leader, SENDAC & MAST staff, or one of SENDAC & MAST's directors. We are accessible and approachable, ensuring you can always reach the right person.
2.
We are friendly and genuine, firmly opposed to any marketing fictions.
3.
We are ambitious, yet deeply rooted in our core values. We understand that providing you with exceptional service and fostering a friendly rapport is key to enhancing our reputation and expanding our reach. Your problem is our problem, and we take that commitment seriously. We will utilize all our resources to achieve the best possible outcome for you, ensuring you receive comprehensive support throughout the process.
4.
We pride ourselves on being highly reasonable. We avoid bureaucratic obstacles, rigid systems, and inflexible methods that fail to consider individual circumstances. Instead, we treat you the way we want to be treated.
5.
We’ll get back to you quickly. If we can’t respond immediately (which we often can), we’ll make sure to reply the same working day or, at the latest, the next working day. We know how much you care about your child, so we take communication and scheduling appointments very seriously.
6.
We value tried and tested methods, but we also embrace—and even develop—the latest research and training programs when we believe they will enhance our service.